Contact Support

Support Options

The Wickson API team provides multiple support channels to ensure you receive timely assistance with your implementation and usage questions.

Preferred Support Channel: Dashboard

The fastest and most efficient way to receive technical support is through your dashboard:

1. Log in to your account at https://app.wickson.ai
2. Navigate to the Support tab
3. Complete the support request form with detailed information about your issue
4. Submit your ticket

Response Time: We typically respond to support tickets within 1-2 business days, often much sooner.

Dashboard Feedback Widget

For product feedback, feature requests, and general suggestions:

1. Log in to your dashboard at https://app.wickson.ai
2. Use the feedback widget in the lower corner of the dashboard
3. Submit your ideas or suggestions

Your feedback directly influences our product roadmap and helps us improve the Wickson API.

Email Support

For non-technical inquiries, partnership opportunities, or business questions:

Email: sales@firespawnstudios.net

Please note that technical support requests sent to this email may be redirected to the dashboard support system.

Before Contacting Support

To get faster resolution, please consider these steps before submitting a support request:

1. Check Documentation: Review our guides and API reference for answers
2. Search FAQs: Browse our frequently asked questions for common issues
3. Verify API Status: Check current system status for any ongoing incidents

Support Information to Include

When submitting a support ticket, please include:

• API Key (never share your full key, just the first 8 characters)
• Request Details (endpoint, parameters used)
• Error Messages (including request IDs if available)
• Steps to Reproduce the issue
• Expected vs. Actual Behavior
• Code Samples (if applicable)

Enterprise Support

For enterprises requiring dedicated support, custom SLAs, or technical consultation:

1. Contact us at sales@firespawnstudios.net
2. Include "Enterprise Support Inquiry" in the subject line
3. Provide details about your use case and support requirements

We can create customized support plans tailored to your organization's needs.